The Return & Exchange Policy only applies to purchases made on GBWear Australia website [graciebarrawear.com.au]. Please read below our R&E terms:
All products carry a 30-day guarantee against manufacturer's defects. The 30-day guarantee starts from the date the client receives the product. If you experience an issue within this time frame, please contact our customer service team with photos of the defective item(s) and order number. Any defects outside this time frame are reviewed on a case-by-case basis.
GB Wear Australia reserves the right to request the return of defective merchandise for inspection prior to processing any refund.
GB Wear Australia is responsible for all shipping costs of defective exchanges.
GB Wear Australia reserves the right to refuse an exchange or refund of a product after a thorough investigation of the defect. This applies to accidental, malicious, or other wear-related damage. All inquiries will be handled on a case-by-case basis and will be individually reviewed.
GB Wear Australia does not accommodate the following:
Changes cannot be made to existing orders. If you would like to request a change to be made, we will need to cancel your order instead. By requesting to cancel your order, our Customer Service Team will cancel it, and issue a refund (takes 3-5 business days to process depending on your financial institution), or store credit (can be used immediately) which can be applied towards your new order.
If you would like to add on to an existing order, contact GB Wear Australia Customer Service Team to have your order put on hold. You will need to place a new order with the additional items, and GB Wear Australia will have the two orders shipped together.
A customer service representative will contact you to verify the shipping address if needed.
IMPORTANT: If GB Wear Australia does not receive address confirmation from the customer within 3 business days, we reserve the right to cancel the order(s). In that case, please allow 3-5 business days for a refund to be processed.